"Communication leads to community -- that is, to understanding, intimacy, and mutual valuing." ~ Rollo May
TERMS and CONDITIONS:
Right to Refuse Service:I reserve the right to refuse service to anyone &/or at any location so as to ensure my well-being and offer all my clients the best service.
Appointment/Session Lengths Reflect Our Time Together: Appointment/session lengths reflect the commitment we make to each other based on the appointment's scheduled start time. The session lengths are not the guaranteed amount of time for any particular activity/service. If, for example, your appointment is for 1 hour for massage, after factoring in time for any necessary dialogue, undressing, and redressing, a reasonable estimate of the amount of actual massage time is approximately 50 minutes. This, however, can be reduced by your inquiries/requests for other support, attendance to phone calls or other interruptions, arriving late to your appointment, etc. I am committed to collaborating with you during your appointments to utilize it to its fullest potential. Re: Being Late to your Appointment: You are responsible for payment in full for the scheduled appointment time, even if you are absent or otherwise unavailable for the full appointment time. If, for example, you scheduled a 1 hour appointment starting at 4pm, and you arrive at 4:15pm, there remains only 45 minutes in our time together and you are responsible for payment in full for the full hour. (If you are unavoidably late to your appointment, I may, as a courtesy, be able to extend the session to make up for some or all of the time you missed but that is subject to my availability. Whether we extend it by anywhere from 1 minute to the amount of time you were late, or again, if we do not extend it at all, you are still responsible for the full scheduled appointment length.)
Honor Means Pay: To "honor" an appointment, the appointment must be kept and payments for those appointments must be remitted to me in full during or prior to the appointment time. A cancelled or missed appointment is not an honored appointment unless I receive a non-refundable payment in full for the cancelled or missed appointment within 3 business days of the scheduled appointment date.
48 Hour Cancellation/Change Policy: Cancellations or other adjustments to dates and/or times of an appointment (hereafter referred collectively as "Cancellations") must be reported to me more than 48 hours before the scheduled appointment. Cancellations within 48 hours of the scheduled appointment and otherwise missed appointments must still be honored -- in other words, non-refundable payment to me is due for the full price of the scheduled session on or before the scheduled appointment date. A minor adjustment to the appointment time (such as moving your appointment slot by 15 minutes) may be possible within 48 hours at no further cost to you, but is not guaranteed. [In the event of an unavoidable emergency that requires cancellation within 48 hours, please contact me so that we can come to an agreement that is respectful to both of us and of our respective needs and pre-existing commitments.]
No Cash Value for Promotions: Promotions (offers, gift certificates, rewards, etc.) are not redeemable for cash. (If, for example, you are offered a free Breema session, the cash value of a Breema session will not be paid instead.)
Subject to Change: I reserve the right to change my rates, terms, and conditions and to cancel or edit the promotions at any time. While I expect to keep the promotions in place through the end of 2016, if not longer, I will honor any "Referral" and "Returning Client" promotions that are in progress as long as my business is in operation when the promotion is changed or cancelled. In other words, if, for example, a) you have honored appointments in two consecutive months when I cancel the "Returning Client" promotions, b) this business is still active, and c) you then book another appointment in the 3rd consecutive month, you may still designate a family member or friend to receive a free mini-Breema session in the following calendar month.